From Classrooms to Global Careers, Begin Your Journey in Hospitality & Travel

Certificate Program in Hospitality, Travel & Customer Service Management

The Certificate Program in Hospitality, Travel & Customer Service Management at Carrington is a dynamic, industry-oriented course designed to prepare students for successful careers in the global hospitality and travel sectors. This program blends practical skills with professional grooming, ensuring students are well-rounded, job ready, and confident in customer-facing roles.

Structured across three focused segments—Personality Development, Hospitality Management, and Travel Management—the course covers essential topics like communication, grooming, hotel operations, food & beverage service, customer relationship management, airline bookings, itinerary planning, and travel documentation. Whether you aim to work in luxury hotels, travel agencies, or customer service departments, this program equips you with the skills, knowledge, and professionalism to thrive in the industry from day one.

Course Duration
6 Months - Monday to Friday
Class Duration
2 hr a Day

Program Curriculum

  • Topic 1
    Personality Management
  • Topic 2
    Hospitality Management
  • Topic 3
    Travel Management

This module focuses on grooming confident and well-presented professionals. Students enhance their communication skills, work on accent neutralization, emotional intelligence, and professional etiquette. Practical grooming sessions cover skincare, haircare, makeup, and dressing styles to help students create a strong first impression in any hospitality setting.

  • Language Enhancement
  • Resume Building
  • Interview Training
  • Accent Neutralization
  • Introduction to Grammar
  • Role Plays
  • Emotional Intelligence
  • The Grooming Process
  • Skin Care
  • Hair Care
  • Art of Makeup
  • Formal Look
  • Casual Look
  • Elegant Dressing

Students gain hands-on knowledge of hotel and restaurant operations, including front office, food & beverage service, housekeeping, and event management. Training includes customer service excellence, hotel software (PMS), hygiene standards, and soft skills, preparing them for diverse roles in the hospitality industry

  • Introduction to Hospitality & Tourism
  • Customer Service Excellence & Communication Skills
  • Front Office Operations
  • Telephone & Email Etiquette
  • Hotel Software & Property Management Systems (PMS)
  • Food & Beverage Industry Overview
  • Beverage Knowledge & Bar Operations
  • Banquet & Event Management
  • Café & Restaurant Operations Basics
  • Table Service & Etiquette
  • Restaurant & Hotel Dining Management
  • Housekeeping Department Operations
  • Pest Control & Hygiene Standards
  • Customer Relationship Management (CRM) & Loyalty Programs
  • Soft Skills & Leadership Development

This segment introduces students to the travel and tourism industry with training in airline operations, travel bookings, visas, itineraries, and customer service. It equips them to design seamless travel experiences and handle backend coordination for tours and hospitality-linked travel services

  • Introduction to the Travel Industry
  • Understanding Airlines & Travel Booking
  • Passport, Visa & Travel Documents
  • Itinerary Planning & Tour Packages
  • Hotel & Transport Coordination
  • Customer Service in Travel

Meet Your Faculty

Mr. Ayush Saxena brings a wealth of global hospitality experience and academic excellence to Carrington. He holds a Bachelor of Science in Hospitality and Tourism Management from Surat, Gujarat, India, and a Master in International Hospitality Management from the prestigious Blue Mountains International Hotel Management School, Sydney, Australia.

Over the years, Mr. Ayush has worked with renowned international hotel chains such as IBIS Budget, Oaks Hotels, and Wyndham Destinations across Australia. His career journey, which began at the grassroots level and progressed to senior leadership roles, reflects his deep understanding of both front-line operations and strategic hotel management.

Passionate about mentoring the next generation of hospitality professionals, Mr. Ayush brings practical insights, international exposure, and a commitment to excellence into every classroom session at Carrington.

Mr. Ayush Saxena
Founder & Lead Faculty

Why Carrington?

Industry-Experienced Faculty
Learn directly from professionals with real-world global experience in hospitality and aviation.

Internationally Aligned Curriculum
Our programs are designed to meet global standards, preparing students for opportunities in India and abroad.

Hands-On Training Approach
We emphasize practical learning through role plays, simulations, grooming sessions, and real world case studies.

Personality Development
Go beyond academics with modules that build confidence, communication, and presentation—skills essential in service industries.

Career-Oriented Programs
Our courses are crated to enhance employability, with a strong focus on industry needs, customer service, and operational excellence.

Guidance from a Passionate Founder
Carrington is led by Mr. Ayush Saxena, whose journey from the ground up to international hotel management inspires every student to dream big and stay grounded.

Download Our Brochure

To learn more about Carrington programs and services, simply download our brochure by filling out your details below. If you prefer a printed copy of the booklet, you can also request it and we’ll mail it to your address via courier.

If you need to download the Adobe Reader application you can do so from the Adobe website here. Please note that Carrington will not be responsible for any third party software.

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